There are the terms and conditions on which Spencil operating under its trading company Spencer Burford Group (SBG) (ACN 136 467 064) is willing to trade with you. Any variation to these terms and conditions must be in writing and signed by a director of SBG. By using our website, you agree to abide by these terms and conditions.

Free Gift When You Subscribe to the Spencil Newsletter

  • Must be a new subscriber
  • Once subscribed, if you are one of the first 500 to sign-up during the promotion, you will receive an email with a special code to redeem online.
  • One gift per person.
  • Not valid in conjunction with any other offer.
  • While stocks last.
  • Postage charges apply. 

Pricing Policy

The price and description of the product you may purchase from us is as described on our website. Prices displayed on this website are in Australian dollars. Prices are subject to change at any time, and SBG reserves the right to maintain pricing policies that may differ between customers.

Any description of our product including specifications, illustrations, drawings, data, dimensions and weights is approximate, and is given by way of identification only. The use of that description does not constitute a sale by description and does not form part of our contract with you. You are responsible for ensuring that the product ordered is suitable for its intended use by you. SBG is not liable to you if that product proves to be unsuitable.
If we provide you with  a quotation, it is valid only for the period of time specified in the quotation or for 30 days, whichever is lesser, and only in respect to the matters set out in the quotation. Our quotations are confidential. You must not disclose the information in our quotations to any other person without our prior written consent.

All trademarks shown on any product is the property of SBG.

Returns Policy

ONLINE SHOPPING

If you have received a damaged or incorrect item:

For damaged goods received: please call the office on  07 5464 3745

If you have changed your mind or ordered incorrectly:

Please return the items not required to us with a brief explanation, copy of your invoice & your bank account details (if no details advised we will just send a cheque to the address on the invoice).

Return address:

Spencer Burford Group
787 Pine Mountain Rd
Pine Mountain QLD 4306

**Items must be returned in saleable condition & invoice must be enclosed, or we will be unable to process the credit.

 

INSTORE SHOPPING

Spencil will gladly exchange any damaged or broken item within 14 days of purchase.  Simply return the item to the store of purchase along with your receipt and our friendly staff will provide you with an instore credit or exchange to the same value of the item.  Faulty goods for refund will be credited to original purchase method. 

Government Charges Policy

Our prices are shown exclusive of GST. GST is payable in addition to the price of our product, and must be paid by you at the same time as you pay for the product. GST will be acknowledged on the Tax Invoice.

Intellectual Policy

These terms and conditions do not give you any intellectual property rights to our products. Intellectual property rights includes the full benefit of any rights in any copyright, trademark, registered design, patent, trade and business name, invention, know-how, improvements, discoveries, confidential processes and information, includes without limitation artistic works, images, illustrations and photographs and any adaption or concept relating to it.

Security Policy

When purchasing from Spencil your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology.

Privacy Policy

Spencil is committed to protecting your privacy. We use the information gathered, to enable your efficient use of the our website and to enhance your online experience.

Spencil will not sell its database of customer details or details about customers to a third party. 

Any and all the information collected on this website will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned.

Spencil respects the right of users to remain anonymous and will endeavour not to knowingly disclose user identities unless directed by a court of law.

All credit card payments are processed securely through the Westpac Payway gateway and Paypal.

Spencil does not store any credit card information on our servers.