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Terms

There are the terms and conditions on which Spencil operating under its trading company Spencer Burford Group (SBG) (ACN 136 467 064) is willing to trade with you. Any variation to these terms and conditions must be in writing and signed by a director of SBG. By using our website, you agree to abide by these terms and conditions.

Pricing Policy

The price and description of the product you may purchase from us is as described on our website. Prices displayed on this website are in Australian dollars. Prices are subject to change at any time, and SBG reserves the right to maintain pricing policies that may differ between customers.
Any description of our product including specifications, illustrations, drawings, data, dimensions and weights is approximate, and is given by way of identification only. The use of that description does not constitute a sale by description and does not form part of our contract with you. You are responsible for ensuring that the product ordered is suitable for its intended use by you. SBG is not liable to you if that product proves to be unsuitable.
If we provide you with  a quotation, it is valid only for the period of time specified in the quotation or for 30 days, whichever is lesser, and only in respect to the matters set out in the quotation. Our quotations are confidential. You must not disclose the information in our quotations to any other person without our prior written consent.
All trademarks shown on any product is the property of SBG.

Returns Policy

ONLINE SHOPPING

 If you have received a damaged or incorrect item:

 For damaged goods received: please call the office on  07 5464 3745

If you have changed your mind or ordered the wrong size:

Please return the items not required to us with a brief explanation, copy of your invoice & your bank account details (if not details advised we will just send a cheque to the address on the invoice).

Return address:

Spencer Burford Group
787 Pine Mountain Rd
Pine Mountain QLD 4306

**Items must be returned in saleable condition & invoice must be enclosed, or we will be unable to process the credit.

 

INSTORE SHOPPING

Spencil will gladly exchange any damaged or broken item within 14 days of purchase.  Simply return the item to the store of purchase along with your receipt and our friendly staff will provide you with an instore credit or exchange to the same value of the item.  Faulty goods for refund will be credited to original purchase method.

 

Payment Policy

If you have a pre-approved account with SBG, our terms are strictly 30 days from invoice date. If you do not have a pre-approved account, you must pay via cash or creditcard, prior to goods being dispatched. These terms also apply to any work we perform or service we provide to you on request, which is separate from your purchase of product.

Minimum Purchase Policy

You acknowledge that SBG may impose a minimum quantity for individual purchases as a condition of sale.

Credit Limit Policy

Normally, we allow you to purchase and continue to purchase our product as long as the total of your account does not exceed your pre-approved limit (if any), and you have provided us with three (3) satisfactory trade references.
 In no circumstances are we obliged to accept any application for credit or increase of credit limit of your account, and we are not obliged to give reasons for our decision. If any account is not settled within our trading terms, you agree that, we may suspend all sales and delivery of product to you or close your account with us.

Government Charges Policy

Our prices are shown exclusive of GST. GST is payable in addition to the price of our product, and must be paid by you at the same time as you pay for the product. GST will be acknowledged on the Tax Invoice.

Ownership Policy

You do not own any of our product in your possession, until all amounts owing for the product have been paid in full. Until full payment is received, you must store and deal with our product in a way that it is clearly identifiable as ours. You grant us an irrevocable license to enter your premises on any business day to inspect our product, and our books or records in regards to our product. If you wish, you may promote and on-sell our product in the ordinary course of business even if ownership of the product has not passed to you. You will hold the proceeds from the sale in trust, and not by way of security, for and as an agent of SBG in a separate account. You will pay the proceeds to us as soon as you receive them, and we have the right to trace and claim such proceeds. You have no rights to bind us to any liability to any third party by contract or otherwise.

Recovery Policy

If at any time you owe us money on any account in excess of our trading terms, then in addition to any other rights we have, you agree that we may enter any premises owned, possessed or controlled by you, where our product is stored, and remove our product and re-sell any and all of our product.

Refund Policy

If you receive a product that is not what was expected or is damaged prior to transit, we will replace the item or refund your money at our discretion. It will be your responsibility to notify SBG of any discrepancies within five (5) working days of receiving the item. The item must then be mailed back to SBG in its original condition to Spencer Burford Group, 787 Pine Mountain Road, Pine Mountain Q 4306, within five (5) working days of SBG agreeing to the products return.
SBG reserves the right to refuse to accept or credit products that have been returned by you, without prior agreement.

 

Intellectual Policy

These terms and conditions do not give you any intellectual property rights to our products. Intellectual property rights includes the full benefit of any rights in any copyright, trademark, registered design, patent, trade and business name, invention, know-how, improvements, discoveries, confidential processes and information, includes without limitation artistic works, images, illustrations and photographs and any adaption or concept relating to it.

Security Policy

When purchasing from Spencil your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology.

Privacy Policy

Spencil is committed to protecting your privacy. We use the information gathered, to enable your efficient use of the our website and to enhance your online experience. 

Spencil will not sell its database of customer details or details about customers to a third party. 

Any and all the information collected on this website will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned.

Spencil respects the right of users to remain anonymous and will endeavour not to knowingly disclose user identities unless directed by a court of law.

All credit card payments are processed securely through the Westpac Payway gateway and Paypal.

Spencil does not store any credit card information on our servers.